Return & Exchange Policy

We at Slomotion are proud of making products from the highest quality materials with great attention to detail. Returns are accepted within 30 days of purchase for a refund to the original payment method. To be eligible for a return, the following conditions must be met:

  • Merchandise must be in original condition, tags intact, and in its original packaging
  • Embossed items cannot be returned or exchanged. All sales are final.
  • Proof of purchase is required
  • We will honour price adjustments in the form of a gift card on full price merchandise within 10 days of the original purchase.
  • Sale merchandise is eligible for exchange up to 30 days from purchase, unless marked “FINAL SALE”.
  • Returns will be refunded to original form of payment.

OUR GUARANTEE

Slomotion is glad to offer to our guarantee.

We cover manufacturer defects in leather workmanship and hardware by replacement of your bag.

PROOF OF PURCHASE

is required.

Unlimited Warranty (valid from date of purchase)

  • Leather Workmanship
  • Hardware

1 Year Limited Warranty (valid from date of purchase)

  • Fabric and Linings
  • Velcro and Elastic
  • Seams
  • Zippers & Zipper tape, which includes teeth, tape, and pulls
  • Wallets
  • Belts

Exclusions

  • Shoes, hats, watches, jewellery, clothing and home goods.
  • Sale Product (including 50% off, final or sample sales).
  • Retail props, fixtures and décor.
  • Merchandise purchased through discount retailers or manufacturer outlets.
  • Merchandise not made by Slomotion.
  • Merchandise made in Recycled leather

FAQ

You may return a gift within in 30 days of purchase so long as the product meets our return eligibility requirements. There are two options for refunding a gift return: You may 1) accept the full refund amount on a Slomotion gift card, or 2) we can issue a refund to the original payment method.

In order to receive a refund on a product that was part of a "buy one, get one" (BOGO) promotion, all products associated to the offer must be returned. A partial refund will not be issued should only one of the products be returned.

Products marked “Final Sale” are not eligible for return or exchange.

Products that have been monogrammed, embossed or otherwise personalized are not eligible for return.

At this time, we do not offer free returns. When returning product, we recommend obtaining a tracking number through your selected carrier as we are not responsible for packages lost in transit to our main office.

Please allow up to 8-10 business days for processing once the return has been received at our main office.

Please respond to your order confirmation email, letting us know you’d like to initiate a return. Alternatively, you can reach out at care@slomotion.in with your order number (e.g. thanks124). We’ll then be in touch to facilitate the rest.

Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. thanks1234) or receipt in your email requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price.

If you don’t have a receipt, we will work with you to verify your purchase. Please let us know as much information as you can about your purchase so that we can locate a record of it. Still have questions? Reach out to us at care@slomotion.in

Yes. Eligible merchandise can be returned at our store. Please be sure to bring your receipt and the item. An associate will be happy to help.